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Terms & Conditions

WELCOME

Havalina Pte. Ltd. (“Havalina”) is excited to invite you to use the www.havalina.com service and try our innovative wines and packaging. We aim to operate a transparent, customer friendly service and responsible use of customer data and information (we don’t spam).


The Terms & Conditions outlined in this page may come across heavy on the ‘legal lingo’, but it’s necessary to protect both us as a service provider and you as a consumer, which we hope you agree is positive for everyone.

Please don’t hesitate to contact us if you have any further questions or recommendations and we hope you enjoy our wines and that you Let The Good Times Flow!

The Havalina Team

 

TERMS OF USE

As a condition of using this website, you agree to comply with and be subject to all of the following terms and conditions of use. If you do not agree with these terms and conditions, please do not use the service.

Hence forth Havalina Pte Ltd will be refereed to as “Havalina”.

 

ORDERING & PURCHASING

When placing an order with Havalina via the website, you confirm all the details you have provided in completing the order are true and correct. After ordering online, you will receive an email confirmation containing your order details. A signature is required on all deliveries. If no one is available to provide a signature we will require to reschedule the delivery. Please see Delivery section for further details.

Under the Liquor Control (Supply and Consumption) Act 2015 it is an offence:

- to supply any liquor to a person under the age of 18 years;

- for a person under the age of 18 years to buy or attempt to buy liquor.

No person under the age of 18 will be permitted to purchase wine from Havalina. The wine purchased from Havalina is for personal use only and may not be sold to any other person or entity. Havalina promotes legal and responsible drinking.

Name of Licensee: Havalina Pte Ltd
Class 3A Licence: No. L/LL/012968/2016/P
Class 4 License:  LL/20190222/0075

 

 

DELIVERY

In these terms, "deliver" and "delivery" of products include collection of items from our warehouse and delivered to an address, time and date provided by you.

Address For Delivery

You agree that the address to which we may deliver is the address you gave for delivery as part of your order or any other address we may subsequently agree to accept as the delivery address.
We will not deliver unless all requested delivery details are given when you place your order.

Delivery Pre-Conditions

You agree that we may rely on any person who is at the address you gave for delivery, and who takes receipt of your ordered products, as being authorised for that purpose. We will not deliver your order if we consider any delivery circumstances may be unsuitable for any reason, including because any likely recipient of the ordered products appears to our delivery personnel to be under the influence of alcohol or drugs, under the age of 18 years or acting for or on behalf of a person who we consider may be unsuitable for any reason.

We may not deliver your order if any of our requests for verification (such as proof of identity or age) are not met.

Delivery Times

We will endeavour to deliver within the times nominated and paid for by you at the time of your order. You accept the risk that occasionally, due to circumstances which we have not foreseen, delivery times may be longer than times nominated and paid for by you.

 

CANCELLATIONS

By Us

We may cancel your order before delivery in whole or in part. We may do this even if we have received payment from you or sent you a tax invoice. Any such cancellation shall be given with as reasonable cancellation notice as we are able to provide via any of the contact details we have for you. The circumstances in which we may cancel your order are if:

- any of the ordered products are not available;

- there was any error in the description of any ordered products or their price as advertised by us;

- your order is in breach of these or any other relevant terms and conditions or is contrary to a person's rights or to any law; or

- these terms and conditions (for example under "Delivery pre-conditions" above) provide that we may not deliver your order.

By You

You agree that you cannot change or cancel an order after it has been placed.

If we agree, at our sole discretion, to you changing or cancelling your order after it has been placed, we may do so subject to you providing proof of purchase, to the ordered products being in their original condition and packaging and you agree to pay an amount we request on account of our reasonable costs of processing the change or cancellation and return of the products.

Fees & Charges

You agree to pay fees and charges applicable to your order which we have accepted including (as applicable);

- the purchase price of each product that is ordered;

- the delivery fee provided to you at the time you placed your order (“Delivery Fee”);

- the handling fee provided to you at the time you placed your order (“Handling Fee”);

- any other fees and charges set out in these terms and conditions; and

- any outstanding amount that you owe us from previous purchases

You agree all fees, charges and prices for the products listed on our Sites include GST where applicable. You acknowledge that we are not obliged to match prices of our products to an alternative offers presented by us or any 3rd party we have partnered with.

We may change prices to our products and offers from time to time at our discretion and this change will not in any way affect the terms and conditions listed herein.

Delivery Records

We may record all details relevant to deliveries. Our records may include any details required for delivery and taking photographs. We will only use and disclose such records for reasonable purposes, which may include proof of delivery, administration, complying with record keeping requirements under liquor licensing laws and law enforcement.

Risk

You agree that our risk of loss of or damage to products appropriated to your order expires on our delivery of them to the agreed location including where delivery is to unattended locations (such as locations which are not attended by any person or which are attended by a person who is not acting on your behalf).

Title & Place of Supply

You agree that title in the goods you have ordered from Havalina passes to you on delivery of the goods to the delivery address specified in your order.

Immediately on us making a refund to you for any products (less any amount you have agreed we may deduct, for example under "Delivery Returns/Non-Collection" or "Cancellations" above) you agree that title in those products shall pass back to us.

Changes to Terms & Conditions (including delivery charges)

Havalina's terms and conditions, may change or be suspended or terminated from time to time. These changes may relate to our delivery charges. We will give advance notice of any such matters on www.havalina.com. Continuing to use any Havalina's facilities, including using or ordering from www.havalina.com after the period of advance notice has expired will be deemed acceptance of the amended terms and conditions.

 

FREE DELIVERY

Free Delivery only applies to products that display the ‘Free Delivery’ notification. If an order contains a combination of Free Delivery and non-Free Delivery items, normal delivery charges will be applied for products that do not display the Free Delivery badge.

 

PROMOTIONS

Special Offers & Discounts

Havalina may offer or discontinue special offers and discounts at our discretion. We will endeavour to fulfil special offers and discounts to be best of our abilities. At a discounted price, no further discounts apply and only applicable while stocks last.

Promotional Voucher Codes

Promotional vouchers can not be exchanged for cash, used in conjunction with one another, re-used on another transaction, or partially used across multiple orders.

 

WEBSITE CONTENT

Intellectual Property Rights

www.havalina.com and affiliated Sites are owned and operated by Havalina, and that nothing in these terms and conditions constitutes a transfer of any intellectual property rights. All content published to this Site and its’ affiliated domains (ex. Facebook, Instagram, Linkedin, etc…) is solely owned by or licensed to Havalina. This material includes, but is not limited to, the design, logo, layout, graphics, icons, text, photographs, images, audio recordings, url’s and digital documents. Reproduction is prohibited unless otherwise stated.

It is permitted that you download and view content from the service for your own personal use only, provided you do not modify the content or use the content in a manner or purpose prohibited by the terms of this agreement. Furthermore, you agree and acknowledge that you shall be solely liable for any damages should you use content from this Site in a manner which infringes on the terms of this agreement.

Use of any information or materials on the service is entirely at your own risk, for which Havalina shall not be liable.

Content Terms

The materials (including all software) and services at this Site are provided "as is" without warranties of any kind including warranties or merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Havalina's obligations with respect to its products and services are governed solely by the agreements under which they are provided and nothing on this Site should be construed to alter such agreements. Havalina further does not warrant the accuracy and completeness of the materials, information or services at this Site.

The Site must be used for lawful purposes only. Additionally, you are not allowed to use or post to this Site any obscene or offensive language, any material that is incorrect, defamatory, abusive, harassing, hateful, encourages criminal behaviour or civil disobedience, or material that is encrypted, junk, advertising, invades privacy, or that otherwise violates any local, state, national or international law or regulation. You agree and acknowledge that your failure to follow the rules set forth in this Agreement may subject you to civil and criminal liability.

Havalina may make changes to the materials and services at this Site, or to the products and services described in them, at any time without notice. The materials and services at this Site may be out of date, and Havalina's makes no commitment to update the materials and services at this Site.

Any information or material placed or posted to the Sites by users, including ratings, reviews and any form of comment, is the view and responsibility of those users and does not necessarily represent the view of Havalina.

Information published at this Site may refer to products, programs or services that are not available in your country. Contact Customer Support at hello@havalina.com for information regarding the products and services that may be available to you. Applicable law may not allow the exclusion of implied warranties, so this exclusion may not apply to you.

 

DISCLAIMER

Liability Disclaimer

You are entitled to a replacement or refund for a major failure on Havalina’s part to fulfil our orders. You are also entitled to have the products replaced if the products fail to be of acceptable quality.

Without excluding, restricting or modifying the rights and remedies to which you may be entitled under consumer protection and fair trading laws within the jurisdictions that Havalina operates, you agree and acknowledge:

- that our sites (including this website, mobile applications and pages used by Havalina on 3rd party services be they paid or not) ("Sites") and content (including but not limited to graphics, logo, images, text and documentation) are provided "as is" and we do not make any warranty or representation as to the suitability of the Sites or content for any purpose;

- the content of the Sites and all content to or from which the Sites are linked do not constitute advice and should not be relied on in making, or refraining from making, any decision;

- we exclude all other implied terms and warranties, whether statutory or otherwise, relating to the Sites, the subject matter of our agreement with you and all content to or from which the Sites are linked;

- we will not be liable to you for indirect and consequential loss arising from or connected to our agreement with you in contract, tort, under any statute or otherwise (including, without limitation, for loss of revenue, loss of profits, failure to realise expected profits or savings, loss or corruption of data and any other commercial or economic loss of any kind);

- and where we refund you the amount of your order as provided in your agreement with us (less any amount you have agreed we may deduct, for example under the "Delivery Returns/Non-Collection" or "Cancellations" sections in our delivery terms and conditions) you agree such refund is the total amount of our liability to you for all circumstances relating to the refund.

To the extent permitted by law, Havalina hereby disclaims all liability in connection with any loss and/or damage, arising out of or in connection with any use of or inability to use, all or any part of the Sites.

Contact & Other Relevant Information

If you have any further queries regarding the use of the Sites and the terms and conditions please contact us at hello@havalina.com.

Additionally, as we are required to collect personal information to provide you with the best service possible you may review our privacy policy here.

 

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