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FAQ

WHAT IS HAVALINA?

Havalina is a lifestyle brand with wine on the mind. Fusing wine traditions with smart packaging we strive to elevate experiences for fun-seekers and wine drinkers everywhere.

For a hassle free shopping experience we’ve compiled this FAQ to provide quick and easy answers so we can deliver your wines to you quickly.

More information can be found on our Privacy Policy, Terms & Conditions and Refund Policy via the links below:

- Privacy Policy
- Terms & Conditions
- Refund Policy

If you can’t find the answer you’re looking for here or in the links above, please email us at hello@havalina.com.

 

WHAT DO I NEED TO KNOW BEFORE I START?

DELIVERY LOCATIONS

Currently we only deliver in Singapore. However, keep an eye out as we will be rolling out our service to new territories soon. If you want us on your shores please email and let us know!

LEGAL CONSIDERATIONS

By law you have to be 18 years or older to purchase alcohol on this site. It is prohibited to purchase wine on behalf of someone under 18 years of age so please be respectful and don’t buy on behalf of minors.

 

HOW DO I PLACE AN ORDER & PURCHASE PRODUCTS?

SELECTING YOUR PRODUCT

Head over to our shop here and click on the image of the product you want. This leads you to the product page where you’ll find additional product information.

On the product page click the plus (+) or minus (-) icons to select the desired quantity of units you want to purchase. Once you have the desired units simply add the order to your cart by clicking the ‘ADD TO CART’ button.

You may want to shop more or go straight to checkout. You can review your cart anytime by clicking the cart link at the top right of the page.



FINAL ORDER REVIEW & SELECTING DELIVERY SLOTS

In your CART you’ll see a summary of products you’ve selected for purchase. You can increase or decrease the quantity of products or simply remove any you no longer want.

Once you are happy with your order click on CHOOSE DATE AND TIME in the calendar field. This will open a drop down calendar for you to select a time and date that suits you. For more information on how our delivery scheduling works please review the HOW DOES DELIVERY OF MY ORDER WORK? section in this FAQ.

PAYING FOR YOUR ORDER

We use globally acknowledged payment providers for your safe transactions and information security and accept Visa, MasterCard, American Express & PayPal.

OUR PROMOTIONS

From time to time Havalina may offer promotions in the form of promo codes or vouches to products on our Sites. Promotion terms and conditions apply and are bound to the holder of the promo code or voucher. Promo codes and vouchers are non-transferable and may not be redeemed for cash.

To keep up to date with the latest promos please join our newsletter here (bottom of homepage).

 

HOW DOES DELIVERY OF MY ORDER WORK?

WHEN WILL MY ORDER ARRIVE?

When purchasing products you will be promoted to input delivery address, contact number and preferred time and date for your delivery. Our time slots are as follows:

Monday to Friday

- 09:00 - 13:00
- 13:00 - 18:00
- 18:00 - 21:00

Saturday

- 09:00 - 13:00

To guarantee next day delivery you will need to place your order before 17:00 on the day of your order. If you place an order before 17:00 on Friday you will receive your order Saturday morning. If you miss the Friday 17:00 deadline the earliest time slots available will be on the following Monday onwards. Please note we do not deliver Saturday afternoon or Sundays.

WHO WILL DELIVERY MY ORDER?

Our logistics partner will deliver your order to the address provided by you and on the day and time selected by you for each separate order.

When making an order you will have provided a contact number. The delivery drivers will attempt to make contact up to one hour prior to delivery to ensure a person is available at the stated destination and time to receive the order.

For more information on delivery procedure please view our Terms & Conditions here.

DO I HAVE TO BE AT HOME FOR MY DELIVERY?

Yes, someone will need to be at home to receive and sign for the order. For more information on requirements for accepting deliveries please view our Terms & Conditions here.

WHAT DO I DO IF MY DELIVERY DOESN’T ARRIVE?

If your delivery doesn’t arrive and you have not been contacted by the delivery drivers please contact us at hello@havalina.com latest 30 minutes passed the selected delivery time.

CAN I HAVE MY ORDER SENT TO A P.O. BOX OR PARCEL LOCKER SERVICE?

No, unfortunately we can only deliver to a residential or business address where an individual is present to receive and sign for the order.

WHAT WILL I NOT BE ABLE TO CHANGE ONCE I HAVE PLACED MY ORDER?

Unfortunately, once an order has been placed and paid for via our services you will not be able to change any of the following:

- You may not cancel the order
- You may not change or update your delivery address

WHAT DO I DO IF THE PRODUCTS ARE DAMAGED?

If you receive products that are damaged, do not accept nor sign for the delivery. Once you have signed for the delivery it will be deemed that you have accepted the order and will not be able to ask for any exchange, refund or similar option.

For more information on rules regulating damaged goods please review our Terms & Conditions here.

WHERE DO I FIND MY ORDER INFORMATION?

When your order has been successfully processed on www.havalina.com you will have received an order confirmation email containing your order information and links to view your order online.

 

HOW DO I USE THE POUCH AND TAP?

HOW DOES THE TAP WORK?

To crack open a pouch of Havalina you need to do two simple things:

- Pull off the red plastic safety strip by grabbing the extended grip next to the nozzle and pull upwards and around the tap to get easy access to the tap handles.
- At the bottom of the nozzle you will find a seal that keeps the tap clean before use. Pull this off to open the nozzle.

And that’s it! You’re now ready to enjoy a glass anytime.

HOW TO POUR THE WINE?

This is up to you. We find the easiest way is to put the glass on a flat surface and bring the pouch and tap to the glass, but we’d never presume to impose on you how to fill your glass!

 

WHAT ARE THE TECHNICAL REQUIREMENTS TO USE HAVALINA SERVICES?

In general just keep all your browsers and apps up to date and you’ll be fine.

For you techies out there a release refers to the latest major version of a browser. For example, the latest two releases of Safari might be 10.x.x and 11.x.x.

DESKTOP BROWSERS

Safari - latest two releases for Mac
Chrome - latest three releases for Mac and PC
Firefox - latest three releases for Mac and PC
Edge - latest two releases for PC
Internet Explorer - IE 11 only for PC

MOBILE BROWSERS

Mobile Safari - latest two releases for iOS
Chrome Mobile - latest three releases for Android and iOS
Samsung Internet - latest two releases for Android

WEBVIEW AND OTHER APPLICATIONS

Instagram - latest release for Android and iOS
Facebook - latest release for Android and iOS

 

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